Meeting the grid capacity and CX challenges of the 2020s

GUIDE – Meeting the grid capacity and CX challenges of the 2020s

Are you a DSO grid manager trying to figure out how to increase grid capacity by 10% without additional employee expenses? Or are you a DSO CX leader looking for ways to create a more competitive customer experience with a complex blended workforce and a hodgepodge of different systems? Our guide shares insights on how effective case and work order management technology can help you do more with less and meet your goals. You’ll learn how to:

• Cut admin and save time for your back office and field service workers

• Optimise both human and material resource management across a blended workforce

• Assure quality in the field with real-time information and mobile support

• Streamline customer interactions with field service

• Continuously measure and improve field service with data-driven insights

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